Issabel Support
Troubleshooting and Consultancy
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Forum
The Issabel Support Forum is your central resource for getting help, sharing knowledge, and collaborating with a global community of Issabel users, all in one place.
On-Demand Support
Issabel's On-Demand Support: Get immediate assistance from expert professionals to diagnose and resolve technical issues efficiently, with the flexibility to extend support as needed.
Support Subscriptions
Issabel Support Subscriptions: Priority assistance, multiple communication channels, 24/7 availability, remote troubleshooting, and advanced monitoring to ensure server reliability.
Choosing the Right Support for Your Business:
Subscription vs. On-Demand
Support Subscription
- Priority Attention: Support subscriptions offer priority in incident response. This means that the requests from subscribed customers are addressed before those from customers opting for on-demand support. It acts as a sort of “insurance” ensuring a quicker response to any issues, minimizing downtime.
- Continuous Coverage: A subscription guarantees ongoing coverage for the contracted period, providing businesses with peace of mind knowing their operation is backed by a team of experts.
- Additional Benefits: Beyond priority attention, subscriptions may include server monitoring, access to discounted support hours for tasks outside the typical incident scope, and 24/7 support at higher tiers.
- Predictable Cost: With a subscription, businesses know in advance the cost of maintaining their communications system with expert support, easing financial planning and expense control.
Regular On-Demand Support
- No Priority Attention: When requesting on-demand support, the customer does not receive priority in the handling of their requests. This means that inquiries are addressed in the order they arrive, which could result in longer waiting times during periods of high demand.
- Pay-Per-Use: The on-demand model allows businesses to pay only for the support they need, when they need it. This can be beneficial for businesses with less frequent or predictable support needs.
- Flexibility in Coverage: Although it offers flexibility, on-demand support does not guarantee the same continuous coverage or immediate access to experts that a support subscription does.
- No Additional Benefits: On-demand services typically do not include the additional benefits of subscriptions, such as server monitoring or access to discounted rates for additional support hours.
In summary, a support subscription is akin to insurance for a company’s operation, offering peace of mind, rapid response, and additional benefits that optimize communications system management.
On the other hand, regular on-demand support provides a more flexible and pay-per-use option, suitable for businesses with less critical or sporadic support needs. Both options have their place, depending on the specific needs and preferences of each organization.
📌 Notice Regarding Contact Center Support
Issabel provides support exclusively for its new official Contact Center module, which is developed and maintained by our team.
The Community version of the Contact Center reached End-of-Life (EOL) in October 2023 and is no longer supported or updated by Issabel.
We do not provide support or guarantee functionality for third-party contact center solutions, even if they are installed on Issabel servers or partially integrated.
If you are using the Community version or an external solution and wish to migrate to the new Issabel Contact Center, please reach out to us for personalized assistance.