Issabel Authorized Partner
Issabel Authorized Partners are strategic allies that have demonstrated an initial commitment to promoting and supporting Issabel’s products and services. This partnership level is designed for companies starting their relationship with Issabel and looking to grow alongside the brand.
To qualify, an Authorized Partner must acquire at least 5 hours of technical support annually, have at least one Issabel Certified Advisor on their team, and actively promote their partnership with Issabel through their website and LinkedIn.
This level offers benefits such as product discounts, access to NFR licenses, customizable marketing materials, and the opportunity to conduct online presentations with Issabel.
Benefits
Discount on Products and Service
Authorized Partners receive an 8% discount on any Issabel product, making it easier to offer competitive solutions to their customers.
Digital Badge Issuance
Showcase your elite status with a digital badge that certifies your high level of commitment and partnership with Issabel. We use the Open Badges Standard.
Access to NFR (Not for Resale) Licenses
Partners gain access to NFR licenses for all Issabel products*, which can be used for internal use, demonstration purposes, or testing, helping partners to better understand and showcase Issabel solutions.
*with the exception of Issabel MT
Customizable Marketing Materials
Issabel provides Authorized Partners with marketing materials that can be customized to include the partner's logo, assisting in the promotion of Issabel products and services alongside their own offerings.
Online Presentations and Demos
Partners have the opportunity to conduct online presentations and live demos of Issabel products, facilitating the sales process by demonstrating the value and capabilities of Issabel solutions to potential customers.
Dedicated Helpdesk Access
Benefit from dedicated support for more immediate and effective problem resolution.
Requirements to Become an Issabel Authorized Partner
Renewal
Renewal of Authorized Partner status is done annually, complying with the established requirements, including the renewal of support hours and the validity of certifications.
To ensure an effective collaboration and that our partners have the necessary knowledge and resources to offer solutions based on Issabel, the following requirements must be met:
1. Annual Purchase of Support (5 Hours 8×5)
Partners must purchase a minimum of 5 hours of technical support with 8×5 coverage (standard business hours) per year. These hours can be used for implementation assistance, troubleshooting, or advanced technical consultations. This ensures that partners have access to specialized support whenever they need it, enhancing the quality of service they provide to their clients.
2. At Least One Issabel Certified Advisor (ICA) on the Team
At least one person within the company must be certified as an Issabel Certified Advisor (ICA). This certification validates the partner’s knowledge of the Issabel platform and their ability to provide advice and support to clients. Having certified personnel also allows partners to access exclusive discounts and business opportunities within the Issabel ecosystem.
3. Signing the Partner Agreement
To formalize the relationship with Issabel, partners must sign a partnership agreement. This document outlines the terms of the collaboration, benefits, renewal conditions, and expectations from both parties. Signing this agreement is a key step in establishing a strong and transparent business relationship.
4. Displaying the Issabel Authorized Partner Digital Badge
Issabel provides an official digital badge, internationally recognized under the Open Badges standard, to all authorized partners. Partners are required to display this badge on:
- The company’s website (e.g., in a partners or certifications section).
- The company’s LinkedIn profile.
This helps build trust with clients and reinforces the partner’s identity as an authorized Issabel solutions provider.
5. No Minimum Sales Quota
Unlike other partner programs, Issabel does not require a minimum sales quota to maintain the Authorized Partner status. The goal is for partners to integrate at their own pace, without sales volume pressure, while still gaining access to commercial benefits and technical support to grow their business.
Benefits of Becoming an Issabel Authorized Partner
Joining the Issabel Authorized Partner Program grants you exclusive access to advantages designed to help you grow your business and strengthen your relationship with clients looking for unified communications solutions.
1. Exclusive Discounts on Products and Services 💰
As an authorized partner, you will receive special discounts on various Issabel products and services, allowing you to increase profitability and offer competitive pricing to your clients. These discounts include:
- 8% on support subscriptions.
- 8% on custom development.
- 8% on support hour packages.
- 8% on software licenses.
- 15% on Issabel Contact Center licenses.
These benefits help you reduce costs on implementations and services, creating more business opportunities.
2. Digital Partner Badge 🏅
You will receive an official digital badge under the internationally recognized Open Badges standard, certifying your status as an Issabel Authorized Partner. This badge can be displayed on:
- Your website, in the partners or certifications section.
- Your LinkedIn profile, increasing your visibility and credibility.
This recognition differentiates you in the market and builds trust among your clients.
3. Access to NFR Licenses (Not For Resale)
As a partner, you will have access to NFR (Not For Resale) licenses of the Issabel Contact Center, which you can use for demonstrations, internal testing, or controlled environment implementations. This makes it easier to showcase Issabel to potential clients and evaluate new features at no additional cost.
4. Online Presentations and Live Demos 🎥
You will be able to host live demos and online presentations with the support of the Issabel team. This will allow you to showcase the platform’s features to your clients and address their questions in real-time, making the sales process smoother and increasing solution adoption.
5. Access to a Dedicated Helpdesk 🔧
As an authorized partner, you will have access to a specialized helpdesk, where you can manage support requests using your purchased support hours. This ensures a quick and efficient response to any technical needs, maintaining stability and optimal performance for your implementations.
Discounts
| Support Subscriptions | 8% |
| Custom Development | 8% |
| Support Hours | 8% |
| Software Licences | 8% |
| Contact Center Licenses | 15% |
Requirements
| Purchase 5 hour of Support (8×5) at year | Required |
| ISSABEL Certification | ICA – Required |
| Partnership Agreement Signed | Required |
| Partner Digital Badge Visible | Post on webpage and LinkedIn |
| Sales Quota | Not required |
How to Apply 📝
To become an Issabel Authorized Partner, follow these steps:
1. Complete the Application Form
Fill out the form on our website. We will review your application and contact you.
2. Purchase 5 Support Hours
You must purchase 5 support hours (8×5 annually) to ensure technical assistance when needed.
3. Have an Issabel Certified Advisor (ICA)
At least one team member must be certified as an ICA to ensure expertise in Issabel.
4. Review and Approval
We will validate the support purchase and certification before approving your application.
5. Sign the Agreement
Once approved, you will sign the Partnership Agreement to formalize the relationship.
6. Activate Benefits
You will receive your digital badge and instructions to access the helpdesk, where you can manage support with your purchased hours.
Partner Application
Apply to the program by filling out your details in this form, a team member will contact you as soon as possible.
Other Contact Methods
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Note: Our business hours are from 9:00 AM to 5:00 PM, Mexico Time (-6 GMT). If you contact us outside these hours, please leave us a message and we will respond at the first opportunity.
