Issabel Certified Partner
Issabel Certified Partners represent the highest level of partnership, with a strategic focus on the commercialization, deployment, and support of the Issabel Contact Center.
Unlike an Authorized Partner, a Certified Partner must acquire a DEMO NFR license (Not For Resale), which allows them to conduct proof-of-concept projects, live demonstrations, and real-world implementation simulations for their clients.
The program includes a direct communication channel with Issabel to address any questions related to product functionality. Additionally, partners have the option to purchase support hour packages for specific projects or advanced requirements.
This level is designed for companies seeking to specialize in selling and deploying the Issabel Contact Center, with the necessary support and training to lead successful projects and build long-term relationships with their clients.
Benefits
Increased Discount on Products and Services
Certified Partners enjoy a 15% discount on Issabel products, offering an even greater competitive edge in the marketplace.
Digital Badge Issuance
Showcase your elite status with a digital badge that certifies your high level of commitment and partnership with Issabel. We use the Open Badges Standard.
Access to NFR (Not for Resale) Licenses
Partners gain access to NFR licenses for all Issabel products*, which can be used for internal use, demonstration purposes, or testing, helping partners to better understand and showcase Issabel solutions.
*with the exception of Issabel MT
Customizable Marketing Materials
Issabel provides Authorized Partners with marketing materials that can be customized to include the partner's logo, assisting in the promotion of Issabel products and services alongside their own offerings.
Online Presentations and Demos
Partners have the opportunity to conduct online presentations and live demos of Issabel products, facilitating the sales process by demonstrating the value and capabilities of Issabel solutions to potential customers.
Dedicated Helpdesk Access
Benefit from dedicated support for more immediate and effective problem resolution.
Requirements to Become an Issabel Authorized Partner
Renewal
Renewal of Authorized Partner status is done annually, complying with the established requirements, including the renewal of support hours and the validity of certifications.
To ensure an effective collaboration and that our partners have the necessary knowledge and resources to offer solutions based on Issabel, the following requirements must be met:
1. Annual Purchase of Issabel Contact Center NFR Package
Partners must acquire a DEMO NFR package (Not For Resale) for the Issabel Contact Center. This package includes 5 Omnichannel agents and access to all available functionalities of the Issabel Contact Center. This license also includes free support and updates. The support provided covers inquiries answered without priority or defined SLAs.
This DEMO can be used by the partner for self-training, proof-of-concept projects, and to maintain a testing and demonstration environment for their potential clients. This ensures that partners are fully familiar with the platform’s functionality, strengthening the quality of service they deliver to their customers.
2. At Least One Issabel Certified Advisor (ICA) on the Team
At least one person within the company must be certified as an Issabel Certified Advisor (ICA). This certification validates the partner’s knowledge of the Issabel platform and their ability to provide advice and support to clients. Having certified personnel also allows partners to access exclusive discounts and business opportunities within the Issabel ecosystem.
3. Signing the Partner Agreement
To formalize the relationship with Issabel, partners must sign a partnership agreement. This document outlines the terms of the collaboration, benefits, renewal conditions, and expectations from both parties. Signing this agreement is a key step in establishing a strong and transparent business relationship.
4. Displaying the Issabel Authorized Partner Digital Badge
Issabel provides an official digital badge, internationally recognized under the Open Badges standard, to all authorized partners. Partners are required to display this badge on:
- The company’s website (e.g., in a partners or certifications section).
- The company’s LinkedIn profile.
This helps build trust with clients and reinforces the partner’s identity as an authorized Issabel solutions provider.
5. No Minimum Sales Quota
Unlike other partner programs, Issabel does not require a minimum sales quota to maintain the Authorized Partner status. The goal is for partners to integrate at their own pace, without sales volume pressure, while still gaining access to commercial benefits and technical support to grow their business.
Benefits of Becoming an Issabel Certified Partner
Joining the Issabel Certified Partner Program grants you exclusive access to advantages designed to help you grow your business and strengthen your relationship with clients looking for unified communications solutions.
1. Exclusive Discounts on Products and Services 💰
As an authorized partner, you will receive special discounts on various Issabel products and services, allowing you to increase profitability and offer competitive pricing to your clients. These discounts include:
- 15% on support subscriptions.
- 15% on custom development.
- 15% on support hour packages.
- 15% on software licenses.
- 30% on Issabel Contact Center licenses.
These benefits help you reduce costs on implementations and services, creating more business opportunities.
2. Digital Partner Badge 🏅
You will receive an official digital badge under the internationally recognized Open Badges standard, certifying your status as an Issabel Certified Partner. This badge can be displayed on:
- Your website, in the partners or certifications section.
- Your LinkedIn profile, increasing your visibility and credibility.
This recognition differentiates you in the market and builds trust among your clients.
3. Access to Contact Center NFR License (Not For Resale)
As a partner, you will have access to NFR (Not For Resale) license for the Issabel Contact Center, which you can use for demonstrations, internal testing, or deployments in controlled environments. This makes it easier to showcase Issabel to potential clients and allows you to evaluate new functionalities at no additional cost.
Note: The Issabel Contact Center NFR license has an annual cost.
4. Online Presentations and Live Demos 🎥
You will be able to host live demos and online presentations with the support of the Issabel team. This will allow you to showcase the platform’s features to your clients and address their questions in real-time, making the sales process smoother and increasing solution adoption.
5. Access to a Dedicated Helpdesk 🔧
As an authorized partner, you will have access to a specialized helpdesk, where you can manage support requests using your purchased support hours. This ensures a quick and efficient response to any technical needs, maintaining stability and optimal performance for your implementations.
6. Listing on our website in the Certified Partners section for Contact Center
As a Certified Partner, your company will be listed on our official website, in the dedicated Certified Partners for Contact Center section. This visibility allows potential clients in your region to identify you as an authorized and qualified partner for implementing Issabel Contact Center projects locally, helping you gain new business opportunities and strengthen your position in the market.
Discounts
| Support Subscription | 15% |
| Custom Developments | 15% |
| Support Hours | 15% |
| Software licences | 15% |
| Contact Center Licenses on premise | 30% |
| Presence on Issabel’s Web Page | YES |
Requirements
NFR Contact Center Package, per year | Required |
| ISSABEL Certification | 1 ICA professional – Required |
| Partnership Agreement Signed | Required |
| Partner Digital Badge Visible | Post on web page and LinkedIn |
| Sales Quota | Not required |
How to Apply 📝
To become an Issabel Certified Partner, follow these steps:
1. Complete the Application Form
Fill out the form on our website. We will review your application and contact you.
2. Have an Issabel Certified Advisor (ICA)
At least one team member must be certified as an ICA to ensure expertise in Issabel.
3. Acquire the Issabel Contact Center DEMO NFR
This is a mandatory requirement for all Certified Partners, as it provides them with a fully functional testing and demonstration instance. With this license, the partner can run proof-of-concept projects, train their team, simulate real implementations, and offer personalized demos to potential clients.
The goal is to ensure that the partner is technically prepared to handle every stage of the commercial and technical process, from pre-sales to successful project deployment.
4. Review and Approval
We will verify the purchase of the DEMO NFR and the certification of your professional, and then we will approve your application.
5. Sign the Agreement
Once approved, you will sign the Partnership Agreement to formalize the relationship.
6. Activate Benefits
You will receive your digital badge and instructions to access the helpdesk, where you can manage support with your purchased hours.
