Privacy policy
Welcome to the Privacy Policy of ISSABEL LLC located at 3301 N University Dr Suite 100, Coral Springs, Florida. USA, henceforth referred to as ISSABEL. This document, applicable to our website and all our services, outlines how we collect, use, and protect the personal information of our users, highlighting our commitment to privacy, transparency, and respect for the information entrusted to us.
Personal Identification Information
We may collect personal identification information from Users in several ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, or engage with other activities, services, features, or resources available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, or credit card information. However, Users can visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, though it may prevent them from engaging in certain Site-related activities.
Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information might include the browser’s name, type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, among other similar information.
Web browser cookies
Our site may use “cookies” to improve user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to reject cookies or to alert you when cookies are being sent. If so, please note that some parts of the Site may not function properly.
How We Use the Information Collected
ISSABEL may collect and use Users’ personal information for the following purposes:
- To improve customer service: Your information helps us respond to your customer service and support needs more efficiently.
- To personalize user experience: We may use information in aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our site: We may use feedback you provide to improve our products and services.
- To process payments: The information Users provide about themselves when placing an order is used only to service that order. We do not share this information with third parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey, or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User wishes to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
The exchange of sensitive and private data between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Data Security
To ensure the security of your data, it is stored in systems separate from the website, protected with advanced firewalls and authentication systems to prevent unauthorized access. We conduct daily reviews of unauthorized access attempts and carry out monthly security audits to maintain the integrity of our systems. Importantly, Issabel does not store payment data, reinforcing our commitment to the security of our users’ personal information.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided you have given us your permission.
When placing an order through this site or by phone, we are authorized to share the personal information provided with as many contracted service providers as necessary to complete the requested services.
Privacy Management and User Rights
To manage the privacy of their data, users can send an email to privacy@issabel.com. Use the subject “DATA USE CONSENT WITHDRAWAL” for consent withdrawal or “DATA RECTIFICATION” for corrections. Issabel will respond promptly, detailing the steps to be taken and ensuring the deletion or rectification of data from our CRM and communication channels within 5 working days. This process reflects our commitment to transparency and the security of personal information.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Additionally, these sites or services, including their content and links, may change constantly. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that link to our Site, is subject to that website’s own terms and policies.
Advertising
The ads that appear on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to collect non-personal identification information about you or others who use your computer. This information allows advertising networks, among other things, to deliver targeted ads that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Google advertising
Some of the ads may be served by Google. Google’s use of the DART cookie allows it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html.
International Data Transfers
Issabel is committed to protecting your privacy, operating mainly with services from reliable and secure providers hosted in the cloud, which comply with rigorous security policies. Although we are not located in the EEA, we do not transfer data to other organisations. We use these secure platforms exclusively for essential communications, such as notifications about product changes, improvements, or new product launches.
Compliance with the Children’s Online Privacy Protection Act
ISSABEL values the privacy of minors and adheres to child protection laws. We do not collect data from minors without the consent of parents or guardians. If parents discover that their children have provided personal information without their consent, they may contact us to have the information deleted. Additionally, we emphasize the importance of educating our staff on appropriate child data handling practices and maintain specific security measures to protect that information.
Changes to this privacy policy
ISSABEL has the discretion to update this privacy policy at any time. When we do so, we will post a notice on the home page of our Site and revise the update date at the bottom of this page. We encourage users to frequently check this page for changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and to be aware of any changes.
This policy was last updated on March 25, 2024, ensuring that our practices reflect current privacy needs and regulations.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us through our contact section.