Terms and Conditions
The present Terms and Conditions govern the use of the website WWW.ISSABEL.COM, which is represented by ISSABEL LLC, hereinafter referred to as ISSABEL.COM.
ISSABEL.COM provides information about its products and offers the possibility of download or acquisition. Due to the content and purpose of the Website, those who wish to benefit from its services must have the status of “CUSTOMER,” which is acquired by registering their data in one of the forms included on the site for service requests or by completing the registration form when purchasing any of the available products or services. Being a CUSTOMER implies adherence to the Terms of Use as published at the time of accessing the Website.
In any case, there are pages on the Website accessible to individuals or legal entities who do not register or initiate a product purchase (hereinafter, “USERS”). In this regard, USERS who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that they are applicable.
1. ADMISSIBILITY, AGE, AND GEOGRAPHIC RESTRICTIONS
Access to and use of the products and services offered through ISSABEL.COM are exclusively available to individuals over 18 years of age. By accepting these terms and conditions, the User or CUSTOMER affirms they have the legal age required to enter contractual obligations and are not restricted or impeded by any applicable laws.
Additionally, although our desire is to serve a global audience, certain geographic restrictions may apply. In accordance with international trade laws and regulations, as well as the export policies of the United States, ISSABEL.COM does not conduct commercial transactions or accept registrations from individuals or entities located in countries subject to embargoes or economic sanctions imposed by the United States government. Currently, these restrictions include, but are not limited to, the countries of Cuba, Iran, North Korea, Syria, and the Crimea region. The list of restricted countries is subject to change in accordance with prevailing legislation and United States government policies. It is the User’s responsibility to stay informed about such restrictions to prevent any inconvenience in accessing our products and services.
ISSABEL.COM reserves the right to refuse registration or purchase from any User or CUSTOMER who does not meet the age criteria or resides in jurisdictions that present significant legal or commercial challenges, including, but not limited to, export restrictions or sanctions imposed by the United States or other competent authorities.
2. CONTACT AND CUSTOMER SERVICE
ISSABEL.COM values communication with our customers and is committed to providing high-quality customer service. For any queries, questions, or suggestions, please contact us through our contact section.
We strive to respond to all inquiries as soon as possible. Our customer service hours are Monday to Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time, in the United States of America. We guarantee a response to your communication within the next 5 business days following its receipt. This period allows us to ensure that all inquiries are handled with the proper care and attention.
We appreciate your patience and understanding and commit to providing you with the best possible solution to your requirements in the shortest possible time.
3. CUSTOMER REGISTRATION AND DATA PROTECTION
At ISSABEL.COM, we understand that our USERS become customers either by registering to address a specific requirement or by making a purchase. During these processes, we only request essential information which includes name, email address, telephone number, and location. This information is collected solely for the purpose of facilitating communication, managing your account, processing orders, and for billing purposes.
For any transaction carried out on ISSABEL.COM, it is important to note that we do not store any information related to our customers’ payment methods. The security and confidentiality of our USERS and customers are paramount, so we adhere to the best practices and take the necessary precautions to protect the information entrusted to us.
The handling of personal data collected is carried out in strict compliance with our Privacy Policy, which details our procedures and security measures, as well as users’ rights regarding their personal data. We encourage you to read our complete Privacy Policy for a more detailed understanding of our data handling practices.
ISSABEL.COM complies with all applicable laws and regulations concerning data protection. We take our commitment to confidentiality seriously and handle personal information securely, adopting the necessary technical and organizational measures to prevent its alteration, loss, processing, or unauthorized access.
4. PRODUCT INFORMATION
ISSABEL.COM is the portal for the Issabel project, a unified communications solution around which various products have been generated, including Support, Training, Customization, Software for Contact Centers, Software with additional functionalities or add-ons.
The portal has different sections where the catalog of mentioned products is displayed, detailing the entire scope and functionality, as well as their availability.
5. PRICING POLICY
At ISSABEL.COM, we strive to offer competitive and fair prices for all our products and services. The prices listed on our website reflect the most current value and are subject to change. We reserve the right to modify the prices of our products and services at any time, without prior notice. However, we are committed to informing our customers of any price changes with sufficient advance notice.
For customers with ongoing subscriptions or contracts, any changes in prices will not affect the current billing period. Price changes will take effect from the next service renewal date or subsequent purchase.
Any change in price will be communicated to customers through usual communication channels, such as registered email or notifications on the website. This will enable them to make informed decisions regarding their subscriptions and future purchases.
Please note that all prices listed on the website do not include sales tax or any other applicable taxes. These will be calculated and reflected at the time of payment, in accordance with prevailing tax regulations and the CUSTOMER’s place of residence.
By making a purchase, customers agree to pay the price indicated at the time of the transaction, as well as any applicable taxes. We appreciate your understanding and value your business with us.
6. PRODUCT INFORMATION AND UPDATES
ISSABEL.COM is committed to keeping our products up-to-date and constantly improving to provide value and security to our customers.
For products and services offered as Software as a Service (SaaS), or those whose description on the landing page expressly indicates, users will be entitled to updates at no additional cost. These updates are designed to enhance, strengthen, and develop the product functionalities and ensure the consistency and security of the service.
On the other hand, in the case of products or licenses purchased for a specific version, it is important to note that updates to new versions may incur additional costs. ISSABEL.COM will inform customers well in advance about the availability of new versions and any changes in terms or associated costs. The decision to acquire such updates remains at the discretion of the CUSTOMER, and all necessary information will be provided so they can make an informed decision.
Customers will always be notified of such update opportunities and will have the option to accept or decline these new versions and the conditions that accompany them. We ensure total transparency in our communications so that customers understand the implications of these updates and how they may affect their current use of products and services.
For specific details about the update policy for an individual product, please refer to the product’s landing page.
7. AVAILABILITY
The online product catalog provided by ISSABEL.COM includes on-demand support, support subscriptions, module licenses and add-ons, asynchronous training, and live training sessions that are scheduled on specific dates.
Within our product catalog, there are items that may require a pre-sale process, in which case the acquisition method is specified on the respective informative page.
We inform our customers that asynchronous course formats are available for immediate commencement, while live course dates are regularly updated according to an availability schedule.
ISSABEL.COM will make every effort to accommodate all our clients in their demand for online courses. Live courses are conducted with the assistance of a live online instructor and require a minimum number of students to commence.
7.1 Course Rescheduling and Cancellation
We understand that unforeseen events happen and that flexibility is key for our clients. In the event that a scheduled live course needs to be rescheduled, we will directly contact enrolled clients to coordinate their attendance on a new date that suits them. If the client is unable to attend the rescheduled course and requests a refund, ISSABEL.COM will proceed with a full refund of the amount paid for the course without any penalties.
In the unfortunate event that a live course is definitively canceled by ISSABEL.COM and no viable alternative is offered, a full refund will automatically be issued to all affected clients. We commit to processing such refunds promptly, using the same payment method the client used for the original transaction.
Our goal is to minimize any inconvenience and ensure client satisfaction by maintaining open and effective communication throughout the process. We value the trust our clients place in us and strive to provide suitable solutions for any changes in our course schedules.
8. PAYMENT
The Client agrees to pay at the time the order is placed; such fees will be communicated to the Client prior to finalizing the purchase itself.
The Client must cancel the amount corresponding to their order by payment through credit or debit card.
The Client must notify us of any improper or fraudulent charge on the card used for purchases, via email or phone, as soon as possible so that we may take the appropriate actions.
9. SUBSCRIPTION PRODUCTS
ISSABEL.COM offers a catalog of products and services distributed as Software as a Service (SaaS), which require a recurring monthly, semi-annual, or annual payment. The CUSTOMER will pay the established value during the initial purchase process through a valid and current payment method.
- If the CUSTOMER fails to make the corresponding payment within the set period, ISSABEL.COM will temporarily suspend the service while the CUSTOMER regularizes the payment and will place any instance or server on hold. ISSABEL.COM will issue appropriate reminders to ensure that the CUSTOMER is aware of and able to make the necessary payment.
- Once on hold, the CUSTOMER will not have access to their instance, and any pending support cases will also be placed on hold. If the CUSTOMER does not regularize the payment within 15 days after the service renewal date,
- ISSABEL.COM will consider the service terminated and will proceed to delete any CUSTOMER instances or servers, regardless of any loss of information.
- ISSABEL.COM disclaims responsibility if the CUSTOMER fails to make the payment and, as a result, their operations suffer any loss. It is the CUSTOMER’s responsibility to make payments within the periods established and specified for each product as offered on this site.
10. SECURITY
Our page utilizes the highest commercially available security measures in the sector.
Credit card payments are made through STRIPE and/or PAYPAL, both of which are internationally recognized companies.
Once the order is formalized, that is, with the acceptance of the Terms of Use and the confirmation of the purchase process, we always send an email to the CUSTOMER confirming the details of the purchase made. Once the CUSTOMER has made the payment, ISSABEL.COM will process the delivery of the product or service, as appropriate.
11. ON-DEMAND SUPPORT
Customers may purchase on-demand support to receive immediate assistance within the specified service hours. If a CUSTOMER opts for 8×5 support, they should note that this service is available from Monday to Friday, from 9:00 a.m. to 6:00 p.m., Mexico time.
Should customers require 24×7 support, it is accessible at any time.
Clients should be aware that at the start of support, our technicians will work to understand the client’s issue and requirements, making their best effort to resolve the request within the allotted time. For this reason, it is recommended to clearly understand your requirement and purchase at least two hours of support.
By purchasing support, the client acknowledges that they have carefully read the terms and conditions of the support, as well as the generalities and requirements for it.
All hours of on-demand support purchased are valid for one year.
12. ORDER CANCELLATION AND REFUNDS
For One-Time Payment Products or Services
ISSABEL.COM will accept order cancellations under the following circumstances:
- Cancellations are only accepted for live courses.
- We do not accept cancellations or returns for recorded/asynchronous courses.
- If a live course cancellation request is made on the same day before 4:30 p.m., the CUSTOMER will receive an immediate full refund without penalty.
- If the cancellation request is made within the following three business days, provided the course has not yet started, the refund will be requested through Stripe or PayPal (depending on the method of payment used), who will then notify the CUSTOMER’s bank to process the refund. This process could take an average of 10 business days. A 10% administrative fee will apply in this case.
- If the order has been processed and the course has started, cancellations or refund requests will not be accepted.
- In the case of on-demand support, the CUSTOMER may cancel the service, provided that the support has not commenced, and request a refund within the next three business days following the purchase. In this case, ISSABEL.COM will process the refund, and a 10% administrative fee will apply.
- We do not accept cancellations or returns for one-time payment licenses or add-ons.
For Subscription Products or Services
- The CUSTOMER may cancel the service at any time. If a CUSTOMER has acquired a license or service with a recurring subscription, ISSABEL.COM will process the cancellation, and the CUSTOMER will have access to the service until the end of the previously charged billing period.
- No refunds will be issued for any reason for this type of service. Any CUSTOMER instances or servers will be deleted on the date corresponding to the renewal of the service, thereby giving the CUSTOMER adequate time to export the information from their instance.
- ISSABEL.COM will not maintain any backups of CUSTOMER instances or servers once the CUSTOMER has canceled the service.
If ISSABEL.COM approves a return, it will always be carried out through the payment method the CUSTOMER used. It’s important to note that ISSABEL.COM does not store or have access to customers’ payment method information; therefore, the refund will be requested through STRIPE or PAYPAL.
Both STRIPE and PAYPAL process refund credits within a timeframe of 5 to 30 business days. ISSABEL.COM will make every effort to manage the refund with the mentioned entities, and once the process is completed and there are still outstanding amounts, ISSABEL.COM will provide the necessary information for the CUSTOMER to manage their case with STRIPE and PAYPAL.
To request the cancellation of an order, it should be requested through our contact section, here.
13. INTELLECTUAL AND INDUSTRIAL PROPERTY
ISSABEL.COM holds all rights to the content, design, and source code of this website and, specifically but not limited to, the photographs, images, texts, logos, designs, trade names, and data included on the website. The total or partial reproduction of this website or any of its contents is expressly forbidden without the express written permission of ISSABEL.COM.
Furthermore, the copying, reproduction, adaptation, modification, distribution, marketing, public communication, and/or any other action that infringes upon the current legislation of the United States of America and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the website without prior express and written authorization from ISSABEL.COM, is strictly prohibited.
ISSABEL.COM informs that it does not grant any implied license or authorization over the intellectual and/or industrial property rights or any other right or property related, directly or indirectly, with the contents included on the website.
The use of the web domain’s contents for informational and service purposes is authorized only when the source is cited or referred to, and the user is solely responsible for any misuse of them.
14. LIMITATION OF LIABILITY
ISSABEL.COM commits to ensuring, as far as possible, the updating and accuracy of the information published on the site, as well as the availability of its services. However, ISSABEL.COM does not guarantee the absence of errors in the content nor the infallibility of the website or its services.
- Exclusion of Warranties: The user acknowledges and accepts that the use of the ISSABEL.COM website and its services is done at their own risk. All services and contents of the site are provided on an “as is” and “as available” basis. ISSABEL.COM does not guarantee that the services and content will meet the specific expectations or requirements of the user.
- Limitation of Damages: In no case will ISSABEL.COM, its directors, employees, associates, or affiliates be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use the services or contents of the website, even if ISSABEL.COM has been advised of the possibility of such damages.
- Limitation of Liability for Third-Party Content: ISSABEL.COM assumes no responsibility for the contents, privacy policies, or practices of third-party websites linked to ours.
- Service Availability: ISSABEL.COM does not guarantee the availability and uninterrupted continuity of the services offered on the website. When reasonably possible, ISSABEL.COM will provide advance warning of any interruptions in the operation of the website and services. ISSABEL.COM also does not guarantee the usefulness of the website and services for carrying out any particular activity, nor their infallibility.
- Actions in Case of Non-Compliance: If it is determined that ISSABEL.COM has violated these terms and conditions, the user’s action will be limited to the termination of the service use and the request for a refund for services not received, within the limits established in the cancellation and refund policies.
The above limitation of liability shall apply to the maximum extent permitted by law in the applicable jurisdiction. The user understands and agrees that the waivers of warranties and limitations of liability set forth above are fundamental elements of the basis of the agreement between ISSABEL.COM and the user, and that the site would not be provided without such limitations.